filgame Frequently Asked Questions

To create a filgame account, visit filgame.org and click the registration button. Fill in your full legal name, date of birth, Philippine mobile number, and email address. You'll receive a one-time password (OTP) via SMS to verify your number. Once confirmed, your account is created and you can proceed to complete KYC verification before making your first deposit.

filgame's KYC process requires a valid Philippine government-issued ID — accepted documents include a Philippine passport, UMID, SSS/GSIS ID, driver's license, or PhilSys national ID. You may also be asked to submit a selfie photo for liveness verification. KYC is required before processing your first withdrawal and is typically reviewed within one business day.

No. filgame strictly enforces a one-account-per-person policy. Creating multiple accounts using different email addresses, mobile numbers, or devices is prohibited. If duplicate accounts are detected, all associated accounts may be permanently suspended and any balances forfeited. If you've lost access to your original account, contact [email protected] for account recovery assistance.

On the filgame login page, click "Forgot Password." Enter your registered mobile number or email address, and you'll receive an OTP or a reset link. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact filgame customer support with your ID for manual verification and account recovery.

To close your filgame account, send a written request to [email protected] from your registered email address. Include your username and reason for closure. Any remaining balance will be returned to your registered payment method after identity verification is confirmed. Note that if your closure request is related to problem gambling, filgame's self-exclusion option may be more appropriate — see the Responsible Gaming section for details.

The minimum deposit on filgame is ₱100, making it accessible for players across all budget levels — from casual bingo players in Cebu to high-roller slot enthusiasts in BGC. All deposits are processed in Philippine Pesos. There is no deposit fee charged by filgame, though your payment provider (GCash, PayMaya, or your bank) may have their own transaction limits.

GCash deposits to filgame are typically credited within 1 to 5 minutes. During peak hours or GCash maintenance windows, processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of your GCash transaction receipt and contact filgame support with the reference number for manual resolution.

Withdrawal requests to GCash and PayMaya from verified filgame accounts are typically processed within 5 to 30 minutes. In some cases, especially for larger amounts or first-time withdrawals, filgame's compliance team may require an additional review — this can take up to 24 hours. Ensure your KYC is fully verified to avoid any delays on your withdrawal request.

Yes. filgame supports bank transfer withdrawals to BPI, BDO, and Metrobank. Bank transfer withdrawals typically take 1 to 3 banking days to reflect in your account, depending on your bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays will generally be processed on the next banking day. Ensure your registered bank account name matches your verified filgame account name.

filgame does not charge any platform-side fees on standard deposits or withdrawals. However, third-party payment providers such as GCash, PayMaya, BPI, BDO, and Metrobank may apply their own transaction fees or transfer limits based on your account tier. filgame recommends checking your payment provider's fee schedule before initiating large transfers. All amounts are processed in Philippine Pesos (PHP).

filgame offers a wide range of games including JILI and PG Soft slot machines, live casino tables (baccarat, roulette, blackjack, and sic bo), online bingo, sabong live streaming and betting, sports betting covering PBA basketball and international leagues, and fishing games like Monkey King Fishing. New titles are added regularly, with Filipino player preferences driving game selection.

Yes. All slot games on filgame use certified Random Number Generator (RNG) technology supplied by licensed game studios such as JILI, PG Soft, and Pragmatic Play. RNG means every spin outcome is independently generated and statistically random — no previous result influences the next spin. filgame's game providers are audited by independent testing laboratories to certify their RNG and Return-to-Player (RTP) accuracy.

RTP varies by game title. Most JILI and PG Soft slots on filgame have RTPs between 96% and 97.5%, which is competitive by Philippine online casino standards. The RTP percentage for each game is typically displayed within the game's information panel. Higher RTP means a statistically lower house edge over time, though individual session outcomes depend on variance and bet size.

Yes. filgame is fully optimized for mobile browsers on both Android and iOS devices. All games — including live casino, bingo, slots, and Monkey King Fishing — load smoothly on mobile without requiring a separate app download. Simply open filgame.org in your preferred mobile browser (Chrome or Safari recommended), log in, and start playing. A stable Wi-Fi or 4G/5G connection is recommended for live dealer games.

Yes. filgame's sportsbook includes betting markets for PBA (Philippine Basketball Association) games, including the Philippine Cup, Commissioner's Cup, and Governors' Cup. You can bet on game winner, handicap, total points, and first-quarter lines. In addition to PBA, filgame covers NBA, FIBA, UFC, boxing, and major football leagues, giving Filipino sports bettors a full range of options in Philippine Pesos.

filgame offers a welcome deposit bonus for newly registered players. The specific percentage, maximum bonus cap, and qualifying deposit amount are detailed on the filgame Rewards page and may vary by promotional period. New players from Metro Manila, Cebu, Davao, and all other Philippine provinces are eligible. Only one welcome bonus per verified account is permitted — duplicate accounts claiming multiple bonuses will be disqualified.

Wagering requirements (also called rollover or playthrough) specify how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before withdrawing bonus-derived winnings. Slot games typically contribute 100% toward wagering requirements; live casino games generally contribute 10–20%. Always check the specific terms attached to each filgame bonus offer.

Yes. filgame operates a tiered loyalty rewards program where players accumulate points based on real-money wagering activity. Higher tiers unlock benefits including increased withdrawal limits, dedicated account managers, exclusive bonus offers, and cashback on losses. Points are credited automatically as you play — visit the filgame Rewards page for full tier details, point earning rates, and current promotions available to Filipino players.

filgame may cancel a bonus if: (1) the bonus was claimed by a player who was ineligible under the promotion's terms; (2) the player placed bets above the maximum bet limit while a bonus was active; (3) bonus abuse was detected, such as low-risk hedging bets across multiple outcomes; or (4) the wagering period expired before requirements were met. If you believe your bonus was removed in error, contact filgame support with your account details for review.

Yes. filgame regularly runs reload deposit bonuses, free spin promotions on featured JILI and PG Soft slot titles, weekend cashback offers, and special promotions tied to Philippine events and PBA seasons. Promotions are posted on the filgame Rewards page and may also be distributed via SMS or email to opted-in players. Always review the specific wagering requirements and expiry dates attached to each promotional offer before claiming.

filgame operates under the PAGCOR-regulated online gaming framework applicable in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) is the government body authorized to regulate and license online gaming operations in the country. filgame's operations comply with PAGCOR's rules on player protection, anti-money laundering, and responsible gaming. Players are encouraged to verify PAGCOR's official licensing information through PAGCOR's government channels.

The minimum age to register and play on filgame is 21 years old, as required under Philippine law and PAGCOR regulatory standards. This applies to all game types — slots, live casino, bingo, sabong, sports betting, and fishing games. filgame enforces this through date-of-birth collection at registration and government ID verification during KYC. Accounts found to belong to players under 21 will be immediately suspended.

filgame offers voluntary self-exclusion for periods of 30 days, 90 days, 180 days, 1 year, or permanent exclusion. To initiate self-exclusion, contact filgame support at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Once activated, self-exclusion cannot be reversed until the full elected period has expired. filgame will also ensure you are removed from all marketing communications during your exclusion period.

Yes. filgame's responsible gaming dashboard lets you set daily, weekly, and monthly deposit limits in Philippine Pesos. Limits take effect immediately once set. If you want to reduce your limit, the change applies right away. If you want to increase a limit, a mandatory 48-hour cooling period applies before the increase takes effect — this is a deliberate safeguard to give you time to reconsider. Visit the Responsible Gaming page for full details.

filgame uses 256-bit SSL/TLS encryption for all data transmitted between your device and our servers. Passwords are stored using industry-standard one-way hashing — filgame never stores plain-text passwords. Payment data is handled by PCI-DSS compliant processors; filgame does not store full card or bank account credentials. filgame's data practices comply with the Philippine Data Privacy Act of 2012 (RA 10173). For full details, visit the filgame Privacy Policy page.